Frequently asked questions

Q:

I have a slow broadband connection and a low limit on fair usage, can I still use the service?

A:

Yes, you we can arrange to have your media collected, then we can upload it for you so it’s ready for you to view, log and share if needs be.  Or, once we have your media, we can just upload our edits for you so we can collaborate online for viewings, feedback and final delivery.

Q:

What if I don't have the technical knowledge to ingest upload the footage?

A:

We can either talk you through the simple process or let us handle it all for you.

Q:

What about security? I don't want anyone else to see our material.

A:

Once a project has been created, only the Cloud Edits administrator, the editor/s working on that programme and anyone designated by you will have access to the project. You can change these at any point.  Our editors are professional and trustworthy and sign a confidentiality agreement. If you have any other concerns, please get in touch, we take security very seriously.

Q:

How do I communicate with your editor?

A:

Phone, email, Skype, hangout, which ever way you prefer.

Q:

How much does your service cost?

A:

Every job is different so we will send you a quote when we understand what it is you need doing.  However, we only have experienced, post production professionals on our website, so the cost will reflect the usual going rate for their services.

Q:

What about payment?

A:

Regular clients are invoiced on completion of a job.  For individuals or one off projects, payment will be 50% on initiation 50% on completion. We accept payment by PayPal, so it can all be done quickly and efficiently. Please see our terms and conditions.

Q:

How do we get the finished product?

A:

We can deliver your video in virtually any format, but it could also be as easy as a link in an email for you to download.

Q:

How do I know the editor who is allocated to my job isn't sitting at home watching Jeremy Kyle and eating cheese?

A:

Cloud Editors are chosen for their ability to work independently and for their professionalism. We all take pride in the work that we do. We are also paid per job, so we have every reason to be motivated to work on your video.  We are always available whilst working on your project on Skype and we can show you can also keep an eye on the timeline in this way.  You’ll have a better view of it than you would have sitting in an edit suite.